GENERAL CONDITIONS OF SALE
BeeWise is a trademark of Sapientia Srl, a company based in Via Ciro Menotti 25, 20129 Milan, Iva 08823100964, Rea 2051281.
Orders and these sales conditions are governed by Italian law (in particular, regarding e-commerce sales, Legislative Decree 70/2003, Consumption Code and Privacy Code) and will be interpreted accordingly . For all disputes concerning the orders and / or the present conditions of sale, the Court of the place of domicile or residence of the client will be competent according to applicable law, or, at the choice of the same, the Court of Milan.
A user residing in a Member State of the European Union other than Italy may, for any dispute relating to the application, execution and interpretation of these General Sales Conditions, to the European Small Claims Procedure established by Regulation (CE) n. 861/2007, provided that the value of the dispute does not exceed, except for interest, the rights and expenses, 2,000 euros. The text of the Regulation can be found on the website http://eur-lex.europa.eu
Sapientia Srl may at any time modify the present terms of sale, including the prices of the items. Any changes will take effect from the time they are published on the site, provided that any previous orders not yet delivered will continue to be governed by the sale conditions in force at the time of the order.
Although Sapientia Srl takes measures and arrangements to ensure that photographs of its products are faithful to originals, some variations due to the technical characteristics or color resolution of the customer’s computer are possible. Therefore, the images and colors of the products on sale may in some cases not match the actual ones and should therefore be considered as indicative and exemplary. Sapientia Srl will not be responsible for any discrepancy between the images and the products due to the above reasons.
Payment of the products can only be made by credit card through the PayPal circuit or Banca Sella circuit. Accepted credit cards are those indicated on order. Credit card transactions will be governed by the regulations adopted by individual circuits, including with regard to spending limits.
The data entered on the PayPal or Banca Sella site will be processed directly by the same and will not be transmitted or shared with Sapientia Srl. So Sapientia Srl is unable to know and does not store any credit card data linked to the account PayPal of the user or the data of any other payment instrument connected with the Banca Sella circuit.
Confirmation of the success of each order will take place only after verification of the credit card data and upon receipt of the authorization by the issuing company of the credit card used by the customer to charge. In case you pay through the Banca Sella circuit, the customer’s credit card charge will be made only after the order is shipped. In case you pay through PayPal, the amount will be charged at the time of the conclusion of the online contract: in case of termination of the purchase contract and in any other case of redemption, the amount due to the user will be credited to the PayPal account of the same with times that depend solely on PayPal. Once the credit order is placed in favor of this account, Sapientia Srl can not be held liable for any delays or omissions in the accreditation to the user, in order to dispute which the same person will have to address directly to PayPal.
Credit card details will be managed with the utmost confidentiality directly from the circuit manager. Sapientia Srl is not responsible for any fraudulent and unlawful use of credit cards by third parties upon payment of the products purchased on the site www.beewise.it
In this regard, Sapientia Srl reserves the right to cancel the transaction and cancel the orders in case of fraudulent use of credit cards. In order to guarantee greater security, any information or documents that may be required at any time may be requested without which Sapientia Srl reserves the right not to accept the transaction.
Whatever the payment circuit is used, the commercial invoice will be issued at the time of shipment and will be emailed to the user at the address he has registered.
As each customer communication will be made via the email address provided to Sapientia Srl at the order of the moment, customers are encouraged to communicate any variation of the above e-mail address.
At the end of the purchase procedure, it is recommended to download, save or print all order conditions, including the general terms and conditions in force at the end of the purchase. The customer will receive an order confirmation receipt email containing a summary of the information already provided in the order form.
All items on sale at www.beewise.it are entirely hand-made, so ordering and shipment will take up to 20 working days. In certain periods coinciding with holidays or with the summer closing of the activity, delivery times above will be subject to slips.
Delivery will take place via DHL courier within the business day following the shipment (for Italy, excluding the islands) or up to 4 business days after shipment (for overseas). Shipping is free for Italy and for European Union countries for purchases over 100 euros. Under 100 euros the shipping costs will be 10 euros for Italy and 15 euros for the countries of the European Union.
For countries outside the European Union, the cost of the shipment will vary between 15 and 30 euros depending on the country (the exact amount will be communicated via e-mail at the time of order) and will not include taxes, duties and customs duties which the buyer will have to pay directly to the courier at delivery. At present Sapientia Srl is unable to know in advance the amount of such taxes / duties / rights.
It is up to you to check the conditions of the product that has been delivered to you. You are therefore asked to check the integrity of the packaging and the number of products contained therein, indicating any defects in the shipping document. In the event that the packaging contains obvious signs of tampering or alteration, the user is advised to give it promptly by email to: firstname.lastname@example.org
In case of non-delivery due to the absence of the consignee, the courier will leave a notice containing the number to be contacted to agree a second delivery attempt. If this also goes blank, for causes not attributable to the courier, the parcel will go “in stock” at a contracted withdrawal point whose address will be specified in a notice.
The user will then have a deadline for the withdrawal of the parcel, which will be returned to Sapientia Srl, who will, within 15 days of receiving the parcel, refund the amount paid by the user without the deposit , refunds and any other expenses due to non-delivery due to the absence of the recipient.
The termination of the contract and the amount of the refund will be communicated by e-mail, and the refund will be credited to the same payment method used by the user for the purchase.
In the event that the purchased product is not delivered or delivered out of time with respect to the terms indicated in this sales contract and in the order confirmation, the user invites Sapientia Srl to deliver it within an additional time appropriate to the circumstances. If this deadline expires without the products being delivered, the user is entitled to terminate the contract, except for the right to compensation.
All products are covered by the Legal Compliance Warranty: if a purchased product posters, during the warranty period, what may be a defect of compliance, you must write an email to info @ beewise .com. We will therefore be careful to indicate the next steps to be taken.
To return a BeeWise boss, you will have to send a request via email to email@example.com within 14 days by filling out the form for withdrawal form (click here) compiled and signed and sent at the expense of the item you intend to make to:
Via Ciro Menotti 25
The garments must be delivered in new and in perfect condition, unwashed and unaltered, including original label and packaging. Within 14 days of receipt of the goods, Sapientia Srl will refund the full cost of the returned items except for the shipping costs for the refund and, in the case of orders from non-EU countries, any other fees or expenses incurred for customs clearance. Warning: In the case of foreign currency accounts, the bank may take up to 10 business days to credit the refund.
In the event that the product for which the withdrawal has suffered a decrease in value resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the same, the amount of the redemption will be recalculated on the basis of to such a decrease in value.
For personalized items and items made by you you do not have the right of withdrawal under Article 59 of the Consumption Code.
Because each cap is made to order, 20 days will be needed for any changes.
Sapientia Srl will be able to organize special sales of a predetermined and limited time reserved for certain registered users who will be notified via a special invitation email. Any special conditions applicable to such sales will be indicated on the product sheet.
Sapientia Srl will also be able to organize competitions and prize assignments reserved for registered users. The rules of each competition or prize operation will be available in a separate section. In the event that prizes are made up of good discounts or equivalent forms, they can not in any case be converted into cash.
All the constituent elements of www.beewise.it are the property of Sapientia Srl. Full or partial reproduction, distribution, publication, transmission, full or partial reproduction of the content of www.beewise.it is strictly forbidden
Sapientia Srl reserves the right to request and obtain injunctions, decrees or any other measures for the protection of its rights under these general conditions of sale.